Advantage to automate inquiry management

The Advantage Travel Partnership is partnering with automation technology supplier Lokulus to offer inquiry management capabilities to member agencies and travel management companies, the group announced.

With Lokulus, Advantage can offer a platform that integrates with global distribution systems and other agency systems to help manage both simple and complex inquiries, according to Advantage. 

The platform can categorise and prioritise requests while providing contextual information to help with responses. It also provides reporting tools for TMCs to hone customer service strategies.

“Lokulus are at the forefront of providing solutions to empower TMCs and will give our members the tools they need to continue delivering excellent customer service and client management,” Advantage technology partnership managers Stephen Baxendale said in a statement. 

“By working with Lokulus, our members will be able to automate tasks to increase efficiency and focus on what they do best, servicing their clients.”

Ranked among Europe’s top TMC networks in BTN Europe’s Leading TMCS 2023 report, UK-based Advantage is made up of independently owned travel businesses operating across 750 locations in the UK, along with a global network covering 83 countries, with a reported £12.5 billion in annual global sales.