Amazon One Medical is launching an agentic health AI assistant for use in the One Medical app.
The assistant seems to be drawing on the appeal of using a consumer chatbot for round-the-clock access to health information, and vying for consumer trust in the space. Amazon One Medical differentiates itself from generic health information tools by touting the Health AI agent’s connection to the Amazon One Medical ecosystem.
The tool, developed in conjunction with One Medical’s clinical leadership, offers 24/7 access to health information, whether it be questions about symptoms, a patient’s medications or dietary advice.
If needed, the Health AI agent can connect patients to their primary care providers for virtual visits or in-person care. It understands the unique patient’s medical history without the need to upload records from disparate sources, and it can manage medications.
Amazon One Medical stressed that the new capability will not replace providers but work in tandem with them. The technology is HIPAA-compliant and has robust data privacy protections, according to a press release from the company. Amazon One Medical will not automatically upload conversations into the medical record, and it does not sell data to third parties, it said.
OpenAI has long touted the use of ChatGPT for consumers to understand their health information.
Among the more than 800 million regular ChatGPT users, one in four submits a healthcare-related prompt every week, according to OpenAI. More than 40 million turn to ChatGPT every day with healthcare questions.
While Amazon One Medical’s Health AI agent is able to take action in a way that ChatGPT cannot, it also touts the agent’s more generic capabilities, like answering wellness questions, explaining health information and providing guidance on symptoms, conditions and potential treatments.
A chatbot’s ability to explain health questions or decipher lab results is perhaps its main draw for consumers. Sam Altman, CEO of OpenAI, touted GPT-5’s ability to help a cancer patient better understand their medical records, testing and course of treatment.
Amazon One Medical’s Health AI agent can also answer more complex medical questions and draw from the patient’s medical history, including lab results and vaccination records.
It can guide patients to the right level of care based on the symptoms they’re experiencing and schedule an urgent care visit or a visit with their primary care provider. It can determine whether a patient is better off seeing their provider in person—like if they have recurring urinary tract infections.
“The U.S. healthcare experience is fragmented, with each provider seeing only parts of your health puzzle,” Neil Lindsay, senior vice president of Amazon Health Services, said in a statement. “Health AI in the One Medical app brings together all the pieces of your personal health information to give you a more complete picture—helping you understand your health, and supporting you in getting the care you need to get and stay well. Health AI makes getting health care easier and more convenient, so patients can focus on what matters most: their health.”
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